Terms of Service

Last Updated: September 3, 2026

Welcome to Relivio. These Terms of Service ("Terms," "Terms of Service") govern your access to and use of the Relivio website, products, services, and related features.

By accessing or using our website, placing an order, or purchasing any product from Relivio, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. GENERAL TERMS

Relivio operates this online store and website.

Throughout these Terms, the terms "Relivio," "we," "us," and "our" refer to Relivio.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not use our website:

  • For any unlawful or fraudulent purpose

  • To violate any applicable law or regulation

  • To interfere with the security or operation of our website

  • To attempt to gain unauthorized access to our systems

  • To transmit malicious software or harmful code

  • To impersonate another person or entity

  • To collect information from other users without authorization

  • To interfere with another person's use of our website

We reserve the right to refuse service, cancel orders, or restrict access to our website when reasonably necessary to protect our business, customers, or legal rights.

2. ELIGIBILITY

By using this website, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you are purchasing products on behalf of another person or organization, you represent that you have authority to accept these Terms on their behalf.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, pricing, availability, and other information displayed on our website are accurate.

However, we do not guarantee that:

  • Product descriptions are completely error-free

  • Images accurately represent the exact appearance of every product

  • Product colors will appear exactly the same on every device

  • Product availability will always be accurate

  • Website information will always be current or complete

We reserve the right to modify product descriptions, specifications, pricing, availability, and other product information at any time without prior notice.

4. ORDERS AND PURCHASES

When you place an order through our website, you are making an offer to purchase the products selected in your order.

After receiving your order, we may send an order confirmation email. An order confirmation does not necessarily mean that we have accepted your order.

We reserve the right to accept or decline any order at our discretion, subject to applicable law.

We may cancel or limit an order for reasons including:

  • Product availability

  • Pricing or listing errors

  • Suspected fraud or unauthorized activity

  • Incorrect customer information

  • Shipping limitations

  • Duplicate or unusually large orders

  • Payment problems

  • Violation of these Terms

If we cancel an order after payment has been received, we will issue an appropriate refund to the original payment method, subject to applicable law.

5. PRICING AND PAYMENT

All prices displayed on our website are shown in U.S. dollars unless otherwise stated.

Prices are subject to change without notice.

The price charged for an order will generally be the price displayed at the time the order is submitted, except where an obvious pricing or technical error has occurred.

You agree to provide accurate and complete billing and payment information.

By submitting payment information, you represent that you are authorized to use the applicable payment method.

Payments may be processed through third-party payment processors. Relivio does not generally store complete payment card information.

We reserve the right to refuse or cancel transactions that appear to be fraudulent, unauthorized, or otherwise suspicious.

6. SHIPPING AND DELIVERY

Relivio ships products to locations shown as available during checkout.

Shipping times displayed on our website are estimates and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

  • Carrier delays

  • Weather

  • Customs processing

  • Natural disasters

  • Transportation disruptions

  • Incorrect shipping information

  • High shipping volumes

  • Government restrictions

  • Other unforeseen circumstances

You are responsible for providing an accurate and complete shipping address.

If you provide an incorrect or incomplete address, additional shipping costs may apply and delivery may be delayed or unsuccessful.

Once an order has been delivered to the shipping address provided at checkout, Relivio is not responsible for theft, loss, or damage occurring after delivery, except where otherwise required by applicable law.

7. RETURNS AND REFUNDS

Returns and refunds are governed by our Refund and Return Policy.

Before making a purchase, we encourage you to review our applicable return and refund terms.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

8. CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible at:

contac@liferelivio.com

We cannot guarantee that an order can be canceled after it has entered processing, fulfillment, or shipping.

If an order cannot be canceled, you may be required to follow our applicable return and refund procedures.

9. USER ACCOUNTS

Certain features of our website may allow you to create an account.

You are responsible for:

  • Maintaining the confidentiality of your account credentials

  • Providing accurate information

  • Keeping your account information up to date

  • All activity occurring through your account

You agree to notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts that violate these Terms or applicable law.

10. INTELLECTUAL PROPERTY

All content available through the Relivio website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Graphics

  • Photographs

  • Text

  • Website designs

  • Product descriptions

  • Videos

  • Icons

  • Page layouts

  • Software

  • Other original materials

may be owned by or licensed to Relivio and may be protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, sell, license, create derivative works from, or commercially exploit our content without our prior written permission, except where permitted by law.

The Relivio name, branding, logos, and related marks may not be used without our prior written authorization.

11. USER CONTENT

If you submit reviews, comments, testimonials, photographs, videos, feedback, or other content to Relivio ("User Content"), you represent that:

  • You own or have the necessary rights to submit the content

  • The content does not violate the rights of another person

  • The content is not unlawful, fraudulent, defamatory, or misleading

  • The content does not contain malicious software

  • The content does not violate applicable laws

By submitting User Content, you grant Relivio a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, modify, display, distribute, and publish that content in connection with our business and marketing activities, subject to applicable law.

We reserve the right to remove User Content that we reasonably believe violates these Terms or applicable law.

12. REVIEWS AND TESTIMONIALS

Product reviews and testimonials represent the opinions and experiences of the individuals who provide them.

Individual results may vary.

You should not assume that the experience described in a testimonial represents typical or guaranteed results.

Relivio does not guarantee that every customer will experience the same results described in reviews or testimonials.

13. HEALTH-RELATED DISCLAIMER

Relivio may offer products that are marketed for general wellness, comfort, or lifestyle purposes.

Information provided on our website is for general informational purposes and is not intended to constitute medical advice, diagnosis, or treatment.

Our products are not intended to diagnose, treat, cure, or prevent any disease unless expressly stated and legally permitted.

You should consult a qualified healthcare professional regarding medical conditions, symptoms, medications, or treatment decisions.

Do not rely solely on information provided on our website when making medical decisions.

If you experience a serious or concerning medical symptom, seek appropriate medical attention.

14. THIRD-PARTY SERVICES

Our website may use or integrate with third-party services, platforms, applications, payment processors, shipping providers, analytics services, advertising platforms, and other external providers.

These third parties may have their own terms and privacy policies.

Relivio is not responsible for the policies, practices, availability, or content of third-party services that we do not control.

Your use of third-party services may be subject to the applicable third party's terms and policies.

15. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to websites operated by third parties.

These links are provided for convenience and do not necessarily imply endorsement.

We are not responsible for the content, security, availability, or privacy practices of third-party websites.

You access third-party websites at your own risk.

16. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Relivio website and its content are provided on an "as is" and "as available" basis.

We do not guarantee that:

  • The website will always be available

  • The website will operate without interruptions or errors

  • Information on the website will always be accurate or complete

  • The website will be free from viruses or harmful components

  • Products will meet every individual's expectations

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded under applicable law.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Relivio and its owners, employees, contractors, service providers, affiliates, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or products.

This includes, to the extent permitted by law, loss of profits, loss of revenue, loss of data, loss of business opportunities, or other intangible losses.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

18. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Relivio and its owners, employees, contractors, service providers, affiliates, and representatives from claims, liabilities, damages, losses, costs, and expenses arising from:

  • Your violation of these Terms

  • Your misuse of our website

  • Your violation of applicable law

  • Your violation of another person's rights

  • Your User Content

This provision applies only to the extent permitted by applicable law.

19. TERMINATION

We may suspend or terminate your access to our website or services if we reasonably believe that you have:

  • Violated these Terms

  • Engaged in fraudulent or unlawful activity

  • Attempted to compromise our website or systems

  • Abused our services

  • Violated applicable law

Termination does not affect rights or obligations that arose before termination.

Sections that by their nature should survive termination will continue to apply.

20. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws applicable to Relivio, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.

Nothing in these Terms is intended to deprive consumers of rights or protections that cannot legally be waived under the laws applicable to them.

21. DISPUTE RESOLUTION

Before initiating formal legal proceedings, we encourage customers to contact us so that we can attempt to resolve the issue informally.

You may contact us at:

contac@liferelivio.com

Nothing in this section prevents a consumer from exercising rights that cannot legally be waived under applicable law.

22. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

When changes are made, we will update the "Last Updated" date at the beginning of these Terms.

Your continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

23. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be modified or limited to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

24. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund and Return Policy, Shipping Policy, and any other policies displayed on our website, constitute the agreements governing your use of the Relivio website and services, to the extent applicable.

25. CONTACT INFORMATION

If you have questions regarding these Terms of Service, please contact us:

Relivio

Email: contac@liferelivio.com

Website: liferelivio.com

For questions regarding these Terms, please include "Terms of Service" in the subject line of your email.

By using the Relivio website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms of Service, to the extent permitted by applicable law.