GENERAL QUESTIONS
What is Relivio?
Relivio is an online wellness store focused on products designed to support everyday comfort, mobility, and overall well-being.
We carefully select products that can fit naturally into your daily routine and help make everyday life more comfortable.
Where is Relivio based?
Relivio is an online store serving customers in the United States.
Our products may be fulfilled and shipped through our fulfillment and logistics partners.
Do you ship within the United States?
Yes. We currently ship to eligible addresses within the United States.
Available shipping options and costs will be displayed during checkout.
ORDERS
How do I place an order?
Simply select the product you want, add it to your cart, and proceed to checkout.
Enter your shipping and payment information, review your order, and complete your purchase.
You will receive an order confirmation by email after your purchase has been successfully submitted.
How do I know if my order was placed successfully?
After completing your purchase, you should receive an order confirmation email containing your order details.
If you do not receive the email, please check your spam or junk folder.
If you still cannot find it, contact us at:
Can I cancel my order?
If you need to cancel your order, contact us as soon as possible at:
We will make reasonable efforts to cancel your order before it enters processing or shipping.
Once an order has been processed or shipped, cancellation may no longer be possible.
Can I change my shipping address after placing an order?
If you entered the wrong address, contact us as soon as possible.
We will make reasonable efforts to update the address before your order is processed or shipped.
Once your order has been shipped, we may be unable to change the delivery address.
SHIPPING
How long does shipping take?
Orders are generally processed within 1–3 business days.
After processing, most U.S. orders are estimated to arrive within approximately 5–12 business days.
Delivery times are estimates and may vary depending on the carrier, destination, holidays, weather, and other circumstances.
Will I receive tracking information?
Yes. When tracking information is available, we will provide it after your order has been shipped.
Please allow some time for the tracking information to become active after the carrier receives and scans your package.
My tracking information hasn't updated. What should I do?
Tracking information may occasionally take some time to update while your package is moving between facilities.
If your tracking information has not changed for an extended period or you believe your package may be lost, contact us at:
We will do our best to assist you.
My order says "Delivered," but I haven't received it. What should I do?
First, check:
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Around your front door or delivery area
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Your mailbox or other designated delivery location
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With household members
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With neighbors
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With your building's management or reception
You should also check the carrier's tracking information.
If you still cannot locate your package, contact us at:
RETURNS & REFUNDS
What is your return policy?
We offer a 30-day return period from the date your order is delivered, subject to the conditions outlined in our Refund Policy.
Products generally need to be unused and in their original condition and packaging where applicable.
How do I request a refund or return?
Contact us at:
Please provide:
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Your full name
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Order number
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Email address used for the purchase
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Reason for the return
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Photos of the product when applicable
Our customer service team will review your request and provide the appropriate return instructions.
How long does it take to receive a refund?
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds are generally issued to the original payment method.
After the refund is issued, your bank or payment provider may require additional business days to make the funds available in your account.
What if I received a damaged or incorrect product?
Please contact us as soon as reasonably possible at:
Include your order number and clear photos of the product and packaging.
We will review the issue and work with you toward an appropriate resolution.
PAYMENT
What payment methods do you accept?
Available payment methods will be displayed during checkout.
Payment processing is handled through secure third-party payment providers.
Is my payment information secure?
We use established third-party payment processors and security measures designed to protect payment and personal information.
Relivio generally does not store your complete credit or debit card number.
Why was my payment declined?
A payment may be declined for several reasons, including:
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Incorrect billing information
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Insufficient funds
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Bank or card restrictions
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Expired payment method
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Fraud-prevention measures
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Issues with the payment provider
If your payment is declined, verify your information or try another available payment method.
If you continue experiencing problems, please contact your bank or payment provider.
PRODUCTS
Are Relivio products safe to use?
Our products are intended to be used according to their instructions and applicable product labeling.
Always read the product instructions and warnings before use.
If you have questions about whether a product is appropriate for you, consult a qualified healthcare professional.
Are Relivio products medical treatments?
Relivio products are offered for general wellness, comfort, and lifestyle purposes unless otherwise expressly stated.
Information provided on our website is not medical advice and should not be considered a diagnosis or treatment recommendation.
Relivio does not guarantee specific medical results.
Individual experiences may vary.
How should I use my product?
Usage instructions may vary depending on the specific product.
Always follow the instructions provided with your product and any applicable warnings.
If you have questions about a specific product, contact us at:
ACCOUNT & CUSTOMER SUPPORT
Do I need to create an account to place an order?
Not necessarily.
If guest checkout is available, you may be able to complete your purchase without creating an account.
How can I contact Relivio?
You can reach our customer support team by email:
When contacting us about an order, please include your order number whenever possible so we can assist you more quickly.
How quickly will I receive a response?
We aim to respond to customer inquiries as quickly as reasonably possible.
Response times may vary depending on the volume and complexity of requests.
PRIVACY & SECURITY
How does Relivio protect my personal information?
We take reasonable administrative, technical, and organizational measures designed to protect personal information.
For more information about how we collect, use, and protect your information, please review our Privacy Policy.
Do you sell my personal information?
Relivio does not sell personal information for monetary consideration in the traditional sense.
Certain advertising and analytics technologies may, however, be treated as "selling," "sharing," or targeted advertising under certain state privacy laws.
For more information and to understand your available privacy rights, please review our Privacy Policy.
STILL HAVE QUESTIONS?
We're here to help.
If you couldn't find the answer you're looking for, contact the Relivio support team:
Email: contac@liferelivio.com
Website: liferelivio.com
We will be happy to assist you.