Last Updated: September 3, 2026
At Relivio, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the return and refund terms below.
By placing an order with Relivio, you agree to the terms of this Refund Policy, subject to any rights and protections provided to you under applicable law.
1. 30-DAY RETURN POLICY
We offer a 30-day return period.
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, the item must:
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Be unused or in its original condition
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Be in the original packaging, where applicable
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Include all original accessories and components
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Not show signs of damage caused by misuse, abuse, or improper handling
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Be accompanied by reasonable proof of purchase
Items returned outside the 30-day period may not be eligible for a refund unless otherwise required by applicable law.
2. HOW TO REQUEST A RETURN
To request a return, contact us at:
Please include:
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Your full name
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Order number
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Email address used for the purchase
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Reason for the return
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Photos of the product, when applicable
Please do not send products back before receiving return instructions from our customer service team.
We will review your request and provide instructions regarding the return process.
3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at:
Please provide your order number and clear photographs showing the issue.
If the issue is verified, we may offer, as appropriate:
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A replacement
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A full refund
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A partial refund
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Another appropriate resolution
The specific resolution will depend on the circumstances and applicable law.
4. CHANGE OF MIND
If you simply change your mind about your purchase, you may request a return within the 30-day return period, provided the product meets the eligibility requirements described in this policy.
Unless otherwise stated or required by applicable law, the customer may be responsible for return shipping costs for change-of-mind returns.
5. NON-RETURNABLE ITEMS
Certain products may not be eligible for return for health, hygiene, safety, or other legitimate reasons.
Examples may include:
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Products that have been opened or used where resale or hygiene concerns apply
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Products damaged after delivery through misuse or improper handling
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Gift cards, where applicable
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Items clearly identified as final sale
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Products that cannot legally or safely be resold after opening
Nothing in this section limits any mandatory consumer rights under applicable law.
6. RETURN SHIPPING
If the return is due to a customer changing their mind, ordering the wrong item, or another reason not caused by Relivio, the customer may be responsible for return shipping costs.
If the return is due to an error on our part, such as sending an incorrect item or an item that arrives damaged or defective, Relivio may provide a return shipping solution or reimburse reasonable return shipping costs, as appropriate.
Return shipping arrangements will be communicated by our customer service team.
7. REFUNDS
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If your refund is approved, the refund will generally be issued to the original payment method used for the purchase.
Depending on your payment provider or financial institution, it may take additional business days for the refunded amount to appear in your account.
Relivio does not control the processing time of third-party banks, credit card companies, or payment providers.
8. PARTIAL REFUNDS
In certain circumstances, we may issue a partial refund instead of a full refund.
This may apply when:
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An item has minor damage that does not justify a full refund
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Only part of an order is affected
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A product has been partially used where applicable and a partial refund is appropriate
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Another circumstance reasonably warrants a partial refund
Any partial refund will be communicated to you before it is processed whenever reasonably possible.
9. REFUNDS FOR SHIPPING COSTS
Original shipping charges are generally non-refundable unless:
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The wrong item was sent
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The product arrived damaged or defective
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The return is otherwise approved for a reason attributable to Relivio
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A refund of shipping costs is required by applicable law
If a customer chooses an expedited or premium shipping option, additional shipping charges may not be refundable unless required by applicable law.
10. LATE OR MISSING REFUNDS
If you have been notified that your refund was issued but have not received it, please:
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Check your bank or credit card account.
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Contact your payment provider or bank.
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Allow additional processing time, as financial institutions may take several business days to post refunds.
If you have completed these steps and still cannot locate the refund, contact us at:
11. EXCHANGES
We may offer exchanges depending on product availability and the circumstances of the request.
If you would like to exchange an item, contact us at:
If an exchange is not available, we may instead provide an applicable refund.
12. ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests made before an order enters processing or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible. In that case, the order may need to be handled under the applicable return procedure.
13. UNDELIVERABLE OR RETURNED PACKAGES
If a package is returned to us because of:
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An incorrect or incomplete shipping address
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Failure to accept delivery
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Failure to retrieve a package
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Other circumstances attributable to the customer
we may contact you to arrange reshipment.
Additional shipping costs may apply.
If you choose not to have the package reshipped, we may issue a refund where appropriate, potentially excluding original shipping costs and other reasonable costs incurred, subject to applicable law.
14. FRAUDULENT OR ABUSIVE REFUND REQUESTS
Relivio reserves the right to investigate refund and return requests.
We may deny requests that we reasonably believe involve:
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Fraud
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Abuse of our refund policy
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False or misleading information
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Repeated unreasonable refund activity
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Products intentionally damaged after delivery
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Unauthorized transactions
This does not affect any rights you may have under applicable consumer protection laws.
15. CONSUMER RIGHTS
This Refund Policy does not limit, waive, or replace any consumer rights or remedies that cannot legally be excluded under applicable federal, state, or local law.
Certain states may provide consumers with additional rights regarding refunds, returns, defective products, cancellations, or other transactions.
Where applicable law provides you with greater rights than those described in this policy, the applicable law will control.
16. CHANGES TO THIS REFUND POLICY
We may update this Refund Policy from time to time to reflect changes to our business, products, services, or legal requirements.
When changes are made, we will update the "Last Updated" date at the top of this policy.
We encourage you to review this policy periodically.
17. CONTACT US
If you have questions about our Refund Policy or would like to request a return or refund, please contact us:
Relivio
Email: contac@liferelivio.com
Website: liferelivio.com
For return or refund requests, please include your order number and the email address used to place the order.
Thank you for shopping with Relivio.