Privacy Policy

Last Updated: September 3, 2026

Relivio ("Relivio," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase through our website, interact with our services, or otherwise communicate with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect different categories of personal information depending on how you interact with Relivio.

Information You Provide Directly

When you place an order, create an account, contact us, subscribe to our communications, or otherwise interact with our website, we may collect:

Full name
Email address
Billing address
Shipping address
Telephone number
Order and purchase information
Information you provide when contacting customer support
Account information, if you create an account
Marketing preferences

Payment Information

When you make a purchase, payment information may be collected and processed by our third-party payment processors.

Relivio generally does not directly store your complete credit or debit card number. Payment information may be handled by payment providers such as Shopify Payments or other payment processors made available through our checkout.

Your payment information is subject to the privacy policies and security practices of the applicable payment provider.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages viewed
Referring website or source
Approximate location derived from IP address
Date and time of visits
Website interaction information
Cookies and similar technologies

2. HOW WE USE YOUR INFORMATION

We may use personal information for purposes including:

Processing and fulfilling orders
Processing payments
Shipping products to you
Providing customer service
Communicating with you about your orders
Sending transactional emails
Managing customer accounts
Improving our website, products, and services
Understanding how customers use our website
Detecting, preventing, and addressing fraud, abuse, and security issues
Maintaining website security
Complying with applicable laws and legal obligations
Sending promotional communications when permitted by law
Measuring and improving advertising campaigns
Personalizing your experience on our website
Protecting our legal rights and enforcing our policies

We do not use personal information for purposes that are materially inconsistent with the purposes described in this Privacy Policy without providing notice or obtaining consent when required by applicable law.

3. COOKIES AND TRACKING TECHNOLOGIES

Relivio may use cookies, pixels, tags, scripts, and similar technologies to operate our website and understand how visitors interact with it.

These technologies may be used for:

Essential website functionality
Shopping cart and checkout functionality
Website analytics
Performance monitoring
Advertising and marketing
Measuring advertising effectiveness
Remembering preferences

Third-party services used by our website may also place cookies or similar technologies on your device.

Depending on your location and applicable law, you may have the ability to control certain cookies through your browser settings or available privacy controls.

4. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

Service Providers

We may share information with companies that provide services on our behalf, including:

Payment processors
E-commerce and website providers
Order fulfillment providers
Shipping and delivery providers
Customer support providers
Email and communications providers
Analytics providers
Fraud prevention and security providers
Advertising and marketing providers

These service providers may access personal information only as reasonably necessary to provide services to us or as otherwise permitted by law.

Legal Requirements

We may disclose personal information when we believe disclosure is reasonably necessary to:

Comply with applicable law, regulation, legal process, or governmental request
Protect our rights, property, or safety
Protect the rights, safety, or property of our customers or others
Detect or investigate fraud, security incidents, or illegal activity
Enforce our agreements and policies

Business Transfers

If Relivio is involved in a merger, acquisition, financing, sale of assets, restructuring, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

5. SALE OR SHARING OF PERSONAL INFORMATION

Relivio does not sell personal information for monetary consideration in the traditional sense.

However, certain technologies used for online advertising, analytics, or targeted advertising may be considered "selling," "sharing," or "targeted advertising" under certain state privacy laws.

Where required by applicable law, eligible consumers may have the right to opt out of the sale or sharing of their personal information or the processing of their personal information for targeted advertising.

If applicable to you, you may exercise these rights by contacting us using the information provided in the "Contact Us" section below or through any privacy preference tools made available on our website.

6. YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable legal requirements and exceptions, you may have certain rights regarding your personal information.

These rights may include:

Right to Know

You may have the right to request information about the personal information we collect, use, disclose, or otherwise process.

Right to Access

You may have the right to obtain access to certain personal information we maintain about you.

Right to Delete

You may have the right to request deletion of personal information we maintain about you, subject to certain legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Opt Out

Depending on applicable law, you may have the right to opt out of:

The sale of personal information
The sharing of personal information for targeted advertising
Certain profiling activities
Certain marketing communications

Right to Limit Certain Uses of Sensitive Personal Information

Where applicable law provides such a right, you may have the right to limit certain uses or disclosures of sensitive personal information.

Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising privacy rights provided by applicable law.

The availability and scope of these rights depend on your state of residence and applicable law.

7. HOW TO EXERCISE YOUR PRIVACY RIGHTS

To submit a privacy request, please contact us at:

Email: contac@liferelivio.com

Please include enough information for us to understand and process your request.

For security purposes, we may need to verify your identity before completing certain requests. We may request information that reasonably matches information we already maintain about you.

You generally do not need to create an account with us to submit a privacy request.

If we deny your request, where required by applicable law, you may have the right to appeal our decision.

To exercise an applicable privacy right, please contact:

contac@liferelivio.com

8. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional rights under the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA").

Subject to applicable law, California residents may have rights including:

The right to know what categories of personal information we collect and how we use or disclose it
The right to access certain personal information
The right to delete personal information, subject to exceptions
The right to correct inaccurate personal information
The right to opt out of the sale or sharing of personal information
The right to opt out of certain targeted advertising
The right to limit certain uses of sensitive personal information, where applicable
The right to non-discrimination for exercising CCPA rights

California consumers may submit applicable requests by contacting us at:

contac@liferelivio.com

If we are required to provide a "Do Not Sell or Share My Personal Information" or similar opt-out mechanism under applicable California law, we will provide the applicable mechanism on our website.

California consumers may also use legally recognized opt-out preference signals, such as Global Privacy Control (GPC), where required by applicable law.

9. PERSONAL INFORMATION CATEGORIES

Depending on how you interact with Relivio, the categories of personal information we may collect include:

Identifiers, such as name, email address, postal address, telephone number, and IP address
Commercial information, such as products purchased, considered, or returned
Internet or other electronic network activity information, such as browsing and interaction information
Geolocation information, such as approximate location derived from IP address
Inferences, such as preferences or interests that may be inferred from interactions with our website
Other information you voluntarily provide to us

We collect and use these categories only for purposes reasonably related to operating our business, providing services, fulfilling transactions, improving our website, marketing where permitted, security, and complying with applicable law.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide products and services
Complete transactions
Maintain business and transaction records
Resolve disputes
Prevent fraud
Enforce agreements
Comply with legal, tax, accounting, and regulatory obligations

The length of time we retain information may vary depending on the type of information and the reason it was collected.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

11. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure.

Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

12. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, applications, or services operated by third parties.

If you access a third-party website or service, its own privacy policy and terms may apply.

Relivio is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.

13. CHILDREN'S PRIVACY

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us so that we can take appropriate steps to delete the information, subject to applicable law.

Where applicable, we will comply with the Children's Online Privacy Protection Act ("COPPA") and other laws concerning children's privacy.

14. MARKETING COMMUNICATIONS

If you provide your email address or other contact information, we may send you transactional or promotional communications where permitted by law.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

Please note that you may continue to receive transactional communications related to purchases, orders, accounts, or other necessary services even if you unsubscribe from marketing communications.

15. INTERNATIONAL DATA TRANSFERS

Relivio may operate or use service providers located in countries other than the country where you reside.

As a result, your personal information may be processed or stored outside your state or country of residence.

Where required by applicable law, we will take appropriate measures regarding international or cross-border transfers of personal information.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

17. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us:

Relivio