Last Updated: September 3, 2026
Thank you for shopping with Relivio. This Shipping Policy explains how we process and deliver orders placed through our website.
By placing an order with Relivio, you agree to the terms outlined in this Shipping Policy.
1. ORDER PROCESSING
Orders are generally processed within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will generally begin processing on the next business day.
During periods of high order volume, promotions, holidays, or other unforeseen circumstances, processing may take longer than usual.
If there is a significant delay affecting your order, we will make reasonable efforts to notify you.
2. SHIPPING TIMES
After your order has been processed, shipping times will depend on the destination, shipping method, carrier, and other circumstances.
Estimated delivery times are provided during checkout when available.
Unless expressly stated otherwise, shipping and delivery times are estimates and are not guaranteed.
For most U.S. orders, estimated delivery may generally take approximately:
5–12 business days after processing.
Actual delivery times may vary.
3. SHIPPING DESTINATION
Relivio currently ships to addresses within the United States where shipping is available at checkout.
We may expand our shipping destinations in the future.
If your address is not supported by our shipping system, the available shipping options may not appear during checkout.
4. SHIPPING COSTS
Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, Relivio may offer free shipping promotions or other shipping discounts.
Any applicable shipping promotion will be subject to the terms displayed at the time of purchase.
5. TRACKING INFORMATION
When available, a tracking number may be provided after your order has been shipped.
Tracking information may take some time to become active after the carrier receives and scans the package.
You can use the tracking information provided by Relivio to monitor the status of your shipment.
6. SHIPPING DELAYS
Relivio is not responsible for delivery delays caused by circumstances outside our reasonable control.
These circumstances may include:
-
Carrier delays
-
Severe weather
-
Natural disasters
-
Holidays
-
High shipping volumes
-
Transportation disruptions
-
Customs or governmental delays
-
Incorrect or incomplete shipping information
-
Carrier operational issues
-
Other unforeseen circumstances
If your package is delayed, please check the tracking information first.
If you believe your package has been significantly delayed or lost, contact us at:
We will make reasonable efforts to assist you.
7. INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your shipping information before completing your order.
If you provide an incorrect or incomplete address, Relivio may not be able to redirect the shipment after it has been dispatched.
If a package is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment.
Additional shipping charges may apply.
8. LOST OR STOLEN PACKAGES
If tracking information indicates that your package was delivered but you cannot locate it, please:
-
Check around your delivery location.
-
Ask household members, neighbors, or building management if they received the package.
-
Check with the shipping carrier.
-
Contact us at contac@liferelivio.com if you still cannot locate your order.
Relivio will make reasonable efforts to assist with delivery issues.
However, once a package has been confirmed as delivered to the address provided at checkout, Relivio may not be responsible for theft or loss occurring after delivery, except where otherwise required by applicable law.
9. DAMAGED PACKAGES
If your order arrives damaged, please contact us as soon as reasonably possible at:
Please include:
-
Your order number
-
A description of the damage
-
Photos of the damaged package and product
We will review the situation and determine the appropriate resolution in accordance with our Refund Policy and applicable law.
10. MISSING OR INCORRECT ITEMS
If you receive an order with a missing or incorrect item, please contact us at:
Please provide your order number and, where applicable, photographs of the package and items received.
We will review the issue and work to provide an appropriate resolution.
11. MULTIPLE ITEMS IN ONE ORDER
Depending on product availability and fulfillment logistics, items from the same order may occasionally be shipped separately.
If your order is divided into multiple shipments, you may receive separate tracking information for each shipment.
You will not necessarily be charged additional shipping fees solely because an order is shipped in multiple packages, unless otherwise stated at checkout.
12. PRE-ORDERS AND OUT-OF-STOCK ITEMS
If Relivio offers pre-order products or products with a delayed fulfillment date, the estimated shipping timeframe will be displayed on the applicable product page or during checkout.
If an order contains both immediately available products and pre-order or delayed products, we may ship the available products separately or hold the order until the remaining products are available, depending on the circumstances.
Any applicable shipping information will be communicated to the customer.
13. DELIVERY ESTIMATES
Any delivery timeframe displayed on our website or provided by a shipping carrier is an estimate only.
Delivery dates may change due to circumstances beyond our control.
Relivio does not guarantee a specific delivery date unless a specific delivery guarantee is expressly stated at checkout.
14. CHANGES TO SHIPPING INFORMATION
If you need to change your shipping address after placing an order, contact us as soon as possible at:
We will make reasonable efforts to update the shipping information before the order is processed or shipped.
Once an order has been processed or shipped, we may be unable to change the delivery address.
15. SHIPPING AND REFUNDS
Shipping-related refunds are governed by our Refund Policy.
Original shipping charges may be non-refundable unless otherwise stated or required by applicable law.
If an order is returned because of an error attributable to Relivio, we may provide an appropriate resolution, including reimbursement of reasonable shipping costs where applicable.
16. CONTACT US
If you have questions about your order or our Shipping Policy, please contact us:
Relivio
Email: contac@liferelivio.com
Website: liferelivio.com
When contacting us about an order, please include your order number and the email address used to place the order.
17. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to our shipping practices, services, or applicable legal requirements.
When changes are made, we will update the "Last Updated" date at the top of this policy.
We encourage you to review this Shipping Policy periodically.
Thank you for choosing Relivio.